Frequently Asked Questions
Everything you need to know about bringing the universe into your home.
How long does shipping take for my POCOCO Galaxy Projector?
Standard shipping typically takes 7-12 business days. Once your order is processed, you will receive a tracking number via email to monitor your galaxy's journey.
What is included in the projector package?
Each POCOCO Galaxy Projector comes with the main projection unit, a USB-C charging cable, one starter film disc, and a comprehensive user manual.
Can I adjust the focus of the projection?
Yes, our projectors feature a manual focus ring. Simply rotate the lens at the top of the device to achieve a crystal-clear image based on the distance to your ceiling or wall.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your starlight experience, you can return the product in its original packaging for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international shipping times may vary depending on local customs processing.
Is the projector safe to leave on overnight?
Absolutely. The POCOCO Galaxy Projector is designed with an energy-efficient LED light source and includes an automatic shut-off timer to ensure safety and longevity.